Terms of Service – Derbyshire Writing School
January 2023
Please read these terms of service carefully before purchasing our writing services, by purchasing our services you are agreeing to our terms of service. Please note our websites terms of use and privacy policy.
Our commitment to you
Thank you for choosing Derbyshire Writing School. We aim to deliver quality creative writing services and we commit to:
Providing services in a timely and friendly manner.
Respond to all emails within three working days.
We will let you know within a reasonable time frame should we have to re-arrange a session due to illness, loss of broadband or emergency.
Cancellation
Where Products are delivered to you immediately (ebook/workbook downloads), you will not have the right to change your mind or be refunded.
In other cases, you may change your mind within fourteen calendar days of purchase, so long as materials have not been provided to you or the course/ workshop has not started. If you are a consumer and are not entering into the Contract for purposes connected with a business then you have a legal right under the Consumer Contract (Information, Cancellation and Additional Charges) Regulations 2013 to cancel the Contract within 14 days (the “Cancellation Period”) of purchase without giving any reason. The Cancellation Period will expire 14 calendar days after the date of your purchase. If you do wish to cancel, please contact us via email, info@derbyshirewritingschool.com
It is your responsibility to ensure that you meet the system requirements to access our services. This includes ensuring you have; compatible hardware, software, and Internet service, prior to purchasing. We are unable to provide refunds where your access to our services is inhibited due to insufficient system requirements, such as your internet connection.
We reserve the right to cancel our services at any time. Should we cancel a service, we will refund your payment in full within 7 calendar days of cancellation. Our liability in event that of cancellation is limited to the cost of the course only.
Purchasing & Payment
Please carefully check the details you enter into our system; these are the contact details we will use to communicate the details you will need to access our writing services.
We use third-party payment providers, through our Squarespace website, for payments for our services – Stripe. Full payment must be made at the point of purchase.
All payments and advertised prices are UK sterling. Please note, if you can’t attend all the dates of a planned course we cannot offer partial refunds and we do not record live courses to protect the privacy of our participants.
Purchases not transferrable to another person without prior agreement, if you wish to arrange this, please contact us via email, info@derbyshirewritingschool.com
Subscription Products
You may choose to subscribe to our subscription products. By purchasing one of these products, you acknowledge that your subscription has an initial and recurring payment feature and that you accept responsibility for all recurring charges prior to cancellation.
We will submit periodic charges (monthly) without further authorisation from you until you opt-out of auto-renewal via your membership account. The month that you order your first prompt box is the first prompt box edition that you will receive. For example, if you subscribe any time between May 1-21, your recurring subscription will begin with the May Box.
The initial payment will be taken at checkout. For subsequent boxes, payments are automatically scheduled to withdraw on the same date that you purchased the first box. We cannot change these payment dates. If you are unhappy with your subscription product, please let us know, we will try to fix the problem, if we can’t, we will happily issue a refund.
You can cancel anytime. However, if we have already posted the box, you will not be entitled to a refund that month. Your subscription will end after the delivery of the box in transit. We aim to post the subscription boxes on the 22nd of each month. Cancelling a subscription will not cancel and refund the delivery orders that have been paid for, it only stops future renewal charges.
When you create a customer account on this website to manage your subscription product, we collect personal information to improve our checkout experience and customer service.
This information may include your:
Billing and shipping address(es)
Details about your order
Email address
Name
Phone number
We share this information with Squarespace, our website hosting provider, so they can provide website services to us.
Please note, we are unable to change your password for you on your membership area, but after clicking the Sign In link on the homepage, you can click Forgot password? to send yourself a password reset email. This link expires after 24 hours. We also can’t change the email address associated with your account. You can create a new account using your updated email address.
Intellectual Property
At all times, Derbyshire Writing School remains the owner of the intellectual property in the writing materials, courses and workshops we produce.
You shall not copy, modify, transmit, distribute or in any way exploit the Products or any other copyrighted materials provided by us other than for your individual training. Any other purpose is expressly prohibited under these terms. You shall also not permit anyone else to copy, use, modify, transmit, distribute or in any way exploit the Products or any other copyrighted materials.
Code of Conduct
We expect users of our services to act respectfully to other users, we operate a zero-tolerance policy in relation to inappropriate behaviour (in particular abusive or violent behaviour directed at any member of staff or other users of our service) by users of our services. We reserve the right to cancel your use of our services in event of unacceptable behaviour, this will not trigger a refund you will forfeit your fees.
Our Services
We expect you to take reasonable care to verify that the services you purchase will meet your needs. We do not make any commitment to you that you will obtain any particular result from taking part in services or that you will obtain any particular qualification on completion. Whilst we aim to offer a quality service, it is not professional advice.
We will use our reasonable endeavours to ensure that the Services meet the description set out on our Website in all material respects.
We cannot accept your purchase unless you are aged 18 or over, unless the service is specifically advertised as being for persons under that age.
All courses are provided in English language.
‘Pay What You Can’ Places
We are pleased to say we now offer a ‘pay what you can’ place on our courses and workshops.
This is available for those who identify as being part of a marginalised group, based on the Equality Act (UK). Once you’ve decided on the course you’d like to attend, please email info@derbyshirewritingschool.com, letting us know what’s affordable for you, and if the place is still available, we’ll send over a discount code.
Please note there is only one ‘pay what you can place’ per course or workshop. This will be allocated on a first come first served basis. You will not be asked to provide evidence, nor asked to clarify why you are eligible, and this information will be kept confidential from any other attendees. We want this process to be as easy as possible for you.
We will only allow individual to apply for one ‘pay what you can place’ per year, to ensure others can have the opportunity. Retreats, products, coaching and any other service are excluded from this offer at this time.
Courses and workshops require a minimum number of attendees to run. If the course or workshops you’ve secured as part of the ‘pay what you can’ scheme does not run due to low numbers, you will be offered the opportunity to join the course when it runs again.
Complaints
If you have any complaints about our services, please raise this with us immediately, we will do our best to resolve these, info@derbyshirewritingschool.com